Tom Flanagan is director of information technology at Residential Properties Ltd., a real estate brokerage in Providence, R.I. Founded in 1981, the company has five offices and 160 sales associates. A graduate of the New England Institute of Technology, Tom has a wide range of knowledge in technology, online platforms and new media, with emphasis on design and usability. Tom has been a speaker at both local and national events, covering such topics as social media, branding and usability. Tom has been quoted and interviewed in the Providence Business News and has appeared on the popular local radio show, "Real Estate Insight."